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Most Popular FAQs

What IT services does your company offer?

We offer a range of IT services, including managed cloud and IT services, SharePoint consulting, and business process automation. Our IT consulting services also include custom low-code/no-code development.”

What sets your IT services apart from other companies in the industry?

We believe our IT services stand out in the industry for several reasons. Firstly, we pride ourselves on our flexibility, working closely with our clients to tailor our solutions to their unique needs. Additionally, our global team of talented professionals brings a wide range of skills and expertise to the table. We also strive to offer our services at a reasonable price point without sacrificing quality. Finally, our company culture prioritizes collaboration, innovation, and excellence, ensuring that we always deliver the best possible results for our clients.

What types of businesses or industries do you typically work with?

We work with Manufacturing, Architecture, Construction & Engineering, Beverage, Logistics, Banking and more.

How do you ensure the security and confidentiality of clients' data?

The security and confidentiality measures vary depending on the type of data and service being provided. For cloud-enabled solutions, we have a robust security process in place that we can share with you. For other services, our agreement outlines the measures we take to protect our clients’ information and maintain confidentiality.

What is your pricing model for IT services?

There are various pricing model. Please feel free to visit our services page. Our pricing model includes hourly rates, project-based pricing, or retainer-based pricing. Additionally, you can get in touch if you are open to discussing custom pricing options based on your needs and budget.

What is Business Process Automation (BPA) and how can it help my business?

Business process automation is a way to eliminate repetitive tasks and it can help your business improve productivity and efficiency. BPA uses technology to automate workflows and streamline processes, reducing the likelihood of human error and freeing up your employees to focus on more strategic tasks. Additionally, BPA can help to standardize processes and ensure compliance with regulations and industry standards.

How do I identify the processes in my business that can be automated?

You can look for processes that are error-prone, require manual data entry or involve a lot of paperwork. These are often good candidates for automation. You may also consider analyzing your business processes to identify bottlenecks and areas where automation could improve the process flow.

Can BPA be integrated with other systems and applications?

Yes, process automation can be integrated with other systems and applications if those systems have APIs or connectors that allow integration. This can include integration with ERP systems, CRMs, project management tools, and other business software. Integration can help streamline processes and increase efficiency by reducing the need for manual data entry and improving data accuracy.

What kind of support can I expect during and after BPA implementation?

We provide support during the development and implementation of the project to ensure that you and your team are able to understand the workflow, and post implementation we’d work with you to ensure that there are no issues. In addition to the support during and after BPA implementation, we also offer training and documentation to ensure that your team is equipped to handle any issues that may arise. Our team will be available to answer any questions and provide technical support as needed.

How long has your company been providing IT services?

Our company has been providing IT services to our clients for more than 10 years now.

How quickly can your company respond to IT issues?

We have different SLAs to serve our customers. In general all tickets raised through our system will be responded within one hour of time depending on the severity of the ticket.

Do you offer customized IT solutions to fit specific business needs?

Yes, we offer customized IT solutions and services that would fit your business needs.

Do you provide ongoing IT maintenance and support?

Yes, we provide ongoing IT maintenance and support for organizations looking to partner with a service provider like us to offload their workloads and free up their internal resources.

Can you provide references or case studies from previous clients?

Yes, we have several case studies and references from previous clients that we can share with you. Please visit our website to see some examples, or contact us directly to request more information. We would be happy to provide you with relevant case studies and put you in touch with previous clients who can speak to their experience working with us

What are some common business processes that can be automated?

Common business processes that can be automated includes customer onboarding in sales, email campaigns and social media management in marketing, inventory management and order fulfillment in operations, accounts payable and receivable in finance, and employee onboarding and performance management in human resources.

How much does BPA implementation cost and what is the expected ROI?

The cost of implementing BPA varies depending on the complexity of the processes being automated, the size of the organization, and other factors. However, the initial investment can be quickly recouped through increased productivity and efficiency, improved accuracy and compliance, and reduced errors and operational costs. The expected ROI can also vary, but many organizations report seeing significant returns within the first year of implementation. Our team can work with you to determine the expected cost and ROI based on your specific business needs and goals.

How long does it take to implement BPA in my business?

It depends on the complexity of the project overall, and other dependencies. A clear project plan with work break down should help us assess the timeline to implement process automation.

Can BPA help improve compliance and regulatory requirements?

Yes, BPA can certainly help improve compliance and regulatory requirements. By automating processes that adhere to compliance and regulatory requirements, it can reduce the risk of errors and ensure that all necessary steps are being taken to comply with regulations. Additionally, automated tracking and reporting can provide an audit trail for compliance purposes.

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