Why a ‘Personal’ Customer Experience Is Critical to Your Business’ Success

Why a ‘Personal’ Customer Experience Is Critical to Your Business’ Success

This article highlights a few key reasons why businesses should embrace personalization as a powerful tool to stay competitive with customers and to differentiate themselves from competition. 70% of consumers say a company’s understanding of their individual needs influences their loyalty. Consumers expect personalized experiences, and they build trust with those that are transparent about the data they collect.

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