We sound rather futuristic the moment we talk of Artificial Intelligence making inroads in our daily lives! What if you realize chatting up with a someone, who responds to all your queries with artificial intelligence chatbot [AI Chatbot] or an intelligent simulator? A little heavy, but it is a reality today! Let’s get you started with some basics here…
‘Bots’ or ‘AI Chatbots’ are your assistant, instant help, aide-de-camp, and support from the virtual world. They are the simplest form of artificial intelligence that simulates human intelligence to respond to questions, based on analysis of data. It is your interaction with a futuristic machine, which understands, interprets, resolves and responds to customer interactions. Bots are the next-gen piece of emerging technology, typically referred to as “software that automates a task”. For e.g. if you ask a bot to locate ‘top 5 restaurants dishing up continental food in your locality’, the online chatbot answers, delivers accurate responses based on your location and choices.
Techno bigwigs, tell us that bots are not just using some random manual programming of a script for reference, where typical answers are available. But, rather developing algorithms that “teach or a purpose-build” a bot on how to respond intelligently to a question.
Why Artificial Intelligence ChatBots?
Why fret when you know your future looks good with AI? Let’s linger with the thought that advance machine learning or Artificial Intelligence holds good for everything we do today. We are a very “online-savvy” society, living our lives and breathing through our computers, phones, internet and technology. Then, why not increase our productivity and make lives simpler with AI.
AI Chatbots teaches systems to understand and process the way humans communicate. Programs designed to simulate conversation with human users are picking up as smartphone users grow. Some of the intriguing AI bots such as HelpChat, Niki.ai, Awesome.ai, Api.ai, CRM bot Sudo, Poncho, Gupshup just prove the fact that they have revolutionized everyday life. This digital innovation is responsible for the rapid evolution in banking, insurance and fintech sectors too. It is believed that soon 80% of insurance companies will be automated with AI bots. It is possible that some of the insurance chats you are engaging with right now are already powered by AI bots.
Our Social networks and popular messaging apps like Facebook Messenger, Slack, Kik, and Hipchat are widely using AI Bots to alleviate user experiences.
Satya Nadella’s take on AI… where he says, “We can extend these layers to help technology learn about and interact with the physical world–all with the goal of improving human productivity and communications.”
Where are these AI Chatbots used?
Any business with a customer touch point [read CRM] can benefit from AI bots. Any industry like Entertainment, Retail Selling, Finance, Consumer Banking and more, where demographics, data, scenarios, quick turnarounds – Artificial Intelligence comes into play. AI bots make a personalized, responsive experience, tailored interactions and immediate answers a reality!
What if we tell you these AI bots are just the tip of the iceberg. They are just a fraction of its vast potential and are solemnizing much critical genre’s like Medicine, Education, and Military.
How do these AI bots work?
Artificial Intelligence chatbot is often synonymous with machine learning, another phrase you are likely to embrace. It provides the framework for a software program to test various data sets and responses against a specific outcome. We believe… AI should make it worthwhile to increase productivity and reduce effort.
Artificial Intelligence Chatbots and Oncology
AI is making voluminous strides in cancer care. They have the intelligence to learn and analyze oceans of data, making it an obvious choice for doctors and medical practitioners. Scientific research data is growing at the rate of 8000 research papers per day – this is too much for practitioners to read, analyze and absorb. Research findings show that doctors have prescribed similar treatments to multiple cancer patients. While AI’s are facilitating the analysis of data in a manner where treatments are becoming more individualistic, focused and meaningful. It is an “aide-de-camp” to every practitioner, who is painstakingly spending time in understanding symptoms and providing specific clinical help.
AI Chatbots can read up to 25 million and more published medical papers in about a week and scan the web for references to latest research. They can be trained to read, interpret and analyze medical literature. A continuous input, learning, understanding and analyzing, which is never forgotten.
Though medical AI chat bots are taking baby steps, they have progressed well and have an astounding future in store.
What are the guiding principles of AI Chatbots and their creation?
AI must work with a few cardinal principles…they must
- Assist Humanity
- Maximize Efficiency
- Be Ethical & Transparent
- Be Designed with Intelligent Privacy
- Have Accountability
- Guard Against Any Bias
AI chat bots should be built on empathy, education, creativity, judgment and accountability as key human traits, which will ensure AI Chatbots develops into a tool that has a positive impact on human life.
We were quite eager to share our thoughts through this piece, now that you have read it, let us know what you think.
If you need to explore AI possibilities, drop us an email at firstname.lastname@example.org
Also Read: World of AI Chatbots aided by Katpro
Artificial Intelligence & Bots