Azure Remote Support

Azure Remote Support

Support all of your systems over the web, even if they are behind firewalls you don’t control. All supported platforms are included in the core product, so you can consolidate and standardize support, improving incident handling time and support rep productivity

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, Azure Remote Support
, Azure Remote Support
Remote Access & Control

Provide fast remote assistance to any desktop, server, or mobile device, with screen sharing and remote control – anytime, from anywhere.

, Azure Remote Support
Efficiency & Scale

Manage unattended access to thousands of systems and grow your businesses securely with automation.

, Azure Remote Support
Customization & Branding

Maintain corporate branding standards and create trust by customizing your support experience, including chat.

, Azure Remote Support
 Permissions Administration

Granularly manage team users, roles, and session permission settings to enforce a least privileged security posture.

30

Customers

100

Assessments

85

Migrations

30

Managed Services

, Azure Remote Support
Do you provide free assessments and migration to Azure?

We will do a free assessment and also do a free migration to Azure utilizing our Microsoft Partnership.

Do you provide POC to move to Azure?

We provide free 2 day prototype implementation for one of your common workload to Azure

What are the common workloads on Azure?

Most common workloads are File Server backup, Database Migration, Application Migration, SharePoint Migration.

Advantage of our structured services

Awareness

Support all of your systems over the web, even if they are behind firewalls you don’t control. All supported platforms are included in the core product, so you can consolidate and standardize support, improving incident handling time and support rep productivity.

Analyse

WLog all session activity for a complete audit trail, with real time reporting and capture a detailed video log of all session activity

Adoption

Integrate with ITSM/CRM systems to increase first call resolution, reduce support costs, and improve customer satisfaction.

Check out our case study on Azure Remote support

Pricing

  • Starter
    • $ 199 Monthly
      • Less than 5 VMs per subscription
      • 24 X 7 support with 24 hr response
      • Basic IT support (patching, updates configuration management, identity management)
      • 30 day backup
      • Once a week onsite/ remote review
      • Proactive Issue Handling
      • Monthly health reports and dashboards
      • Basic anti-virus and anti-malware support

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  • Starter
    • $ 499 monthly
      • Less than 10 VMs per subscription
      • 24 X 7 support with 8 hr response
      • Basic IT support (patching, updates, configuration management, identity
        management)
      • 90 day backup
      • Twice a week onsite/ remote review
      • Proactive infrastructure monitoring and alerting
      • Weekly health reports and dashboards
      • Basic anti-virus and anti-malware support

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  • Essentials
    • $ Ask for price Monthly
      • 24 X 7 support with 1 hour response times
      • Shared TAM and architect support
      • Basic IT support (patching, updates, configuration management, identity management)
      • Unlimited backup, self-serve point-in time restore
      • Twice a week onsite/ remote review
      • Proactive infrastructure, DB and app monitoring and alerting
      • Advanced threat analytics, anti-virus and anti-malware support
      • Health reports and dashboards

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