Azure Remote Support
Support all of your systems over the web, even if they are behind firewalls you don’t control. All supported platforms are included in the core product, so you can consolidate and standardize support, improving incident handling time and support rep productivity
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Remote Access & Control
Provide fast remote assistance to any desktop, server, or mobile device, with screen sharing and remote control – anytime, from anywhere.
Efficiency & Scale
Manage unattended access to thousands of systems and grow your businesses securely with automation.
Customization & Branding
Maintain corporate branding standards and create trust by customizing your support experience, including chat.
Permissions Administration
Granularly manage team users, roles, and session permission settings to enforce a least privileged security posture.
30
Customers
100
Assessments
85
Migrations
30
Managed Services
Do you provide free assessments and migration to Azure?
We will do a free assessment and also do a free migration to Azure utilizing our Microsoft Partnership.
Do you provide POC to move to Azure?
We provide free 2 day prototype implementation for one of your common workload to Azure
What are the common workloads on Azure?
Most common workloads are File Server backup, Database Migration, Application Migration, SharePoint Migration.
Advantage of our structured services
Awareness
Support all of your systems over the web, even if they are behind firewalls you don’t control. All supported platforms are included in the core product, so you can consolidate and standardize support, improving incident handling time and support rep productivity.
Analyse
WLog all session activity for a complete audit trail, with real time reporting and capture a detailed video log of all session activity
Adoption
Integrate with ITSM/CRM systems to increase first call resolution, reduce support costs, and improve customer satisfaction.
Check out our case study on Azure Remote support
Pricing
- Starter
- $ 199 Monthly
- Less than 5 VMs per subscription
- 24 X 7 support with 24 hr response
- Basic IT support (patching, updates configuration management, identity management)
- 30 day backup
- Once a week onsite/ remote review
- Proactive Issue Handling
- Monthly health reports and dashboards
- Basic anti-virus and anti-malware support
- Starter
- $ 499 monthly
- Less than 10 VMs per subscription
- 24 X 7 support with 8 hr response
- Basic IT support (patching, updates, configuration management, identity
management) - 90 day backup
- Twice a week onsite/ remote review
- Proactive infrastructure monitoring and alerting
- Weekly health reports and dashboards
- Basic anti-virus and anti-malware support
- Essentials
- $ Ask for price Monthly
- 24 X 7 support with 1 hour response times
- Shared TAM and architect support
- Basic IT support (patching, updates, configuration management, identity management)
- Unlimited backup, self-serve point-in time restore
- Twice a week onsite/ remote review
- Proactive infrastructure, DB and app monitoring and alerting
- Advanced threat analytics, anti-virus and anti-malware support
- Health reports and dashboards